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PC Questionaire

K-Net Technology would appreciate if you could take a few moments to fill in this questionnaire. The results will help us to support your systems better.

How many PC's do you have in your organisation?
What make PC's do you have

What do you use on your PC's (Please check all that apply)	E-Mail Word Processing Spreadsheet Database Web Access Presentation Presentation
Other (Lead Tracking, Accounts)?

How many problems needed solved in the last year? - How were they fixed?	Fixed it myself Someone else in the office fixed it An expert in the office fixed it An internal Computer department fixed it An outside expert fixed it
What is the most common problem?
If your PC stopped working what would be the impact on your work?

How do you back up the information on your PC?	Backup to a server Make copies to CD's, Tapes or Floppy Disks

How often is a backup done?

Virus Protection
What Virus Protection product do you use?
When was it last updated?
Does it Check you E-Mail for viruses?

How reliable is your PC?

Very (Never failed)

Good (Failed one this year)

Average (Failed this month)

Bad (Fails every day)

Unpredictable (Only acts up when there is a deadline)

Do you have someone who routinely looks after your PC?

When was your PC last upgraded?	This year Last year Never
What did you have done?

What do you have most problems with?

Do you think you would benefit from a PC maintenance service	YES NO
Please leave us your E-Mail address
and 'Phone Number

Do you think that you would benefit from training to use your PC better or are there more things that you would like to know how to do with it? What Specifically?

We appreciate the time you have taken to fill in our questionnaire. Your data will not be disclosed without your knowledge.

K-Net Technology, 19 Westfield Avenue, Sanderstead, South Croydon, Surrey, CR2 9JY, United Kingdom
© K-Net Technology 2002 kens@kensnet.org 0800 298 4906